Sennen is hiring a product support specialist to help our technical team deliver high customer satisfaction as technology partners to the renewable energy sector.
Our vision is to transform infrastructure through technology, for a more sustainable world. Our mission is to become the go-to technology provider for renewable energy operators who are serious about safety, automation and efficiency at scale.
Our products process IoT data in real time from operating wind turbines and present informative workflows, tables, graphics, reporting, data visualisations - along with auditable maintenance and HSE compliance management - used by fund managers, financiers, technicians, control room operators and engineers around the world.
Working closely with our Delivery Manager and alongside our software engineers and client-facing colleagues you'll be part of a growing team, delivering elements of customer support and product management.
We offer plenty of support with as much autonomy as you're ready for. It's a flat structure team and agile approach in a fast-moving company with a supportive culture.
What you’ll be doing
- Offer first line product support to our customers: coordinate the rapid and appropriate response/resolution to issues and requests in a friendly and efficient way
- Assist colleagues with client communications, via email, meetings and through our support platform, ensuring they receive prompt and clear information
- Champion the development of client self-serve features internally and promote their use to clients
- Contribute to the creation (and maintenance) of training and troubleshooting documentation
- Help us increase the robustness of our support processes and documentation
- Support the development team’s roadmap planning by providing analysis of product usage and other client feedback
Skills and qualities we're looking for
- Motivation to help the world change its ways to avoid disastrous climate change
- Demonstrable experience in a technical, client-facing role where discussing technical issues and requirements is key
- A good grounding from a web application or software user support environment
- Clear, concise and well-structured communication skills - written and verbal
- Ability to understand the needs of clients, to elicit requirements clearly and to provide useful feedback to internal teams and the client
- A good technical understanding of software application principles, either via relevant study or time in industry
- Ability to get to the root of an issue and quickly translating into appropriate actions
- Versatility, adaptability and a positive attitude - we are a small company and we are aware the breadth of this role is wide, you will be given the support to make it your own and upskill in areas where you are less familiar
- You may also bring - or like to gain - skills in account management
Current ecosystem
Web-based application built with JavaScript and hosted in AWS | GSuite | ClickUp | Slack and more
Salary and benefits
- £35,000 - £40,000
- 25 days holiday + your birthday off, plus public holidays
- Share incentive scheme
- Optional four day week | flexible hours | optional remote working
- A chance to be part of an exciting scale-up, set for rapid growth which treats its employees as grown-ups
- We're reviewing our benefits package with personal development, well-being and health in mind
About us
Sennen is an angel-investor funded 'clean tech' software company. Underpinning everything we do is a commitment to help deliver the energy transition to combat climate change and limit environmental destruction.
A team of 20 staff and a handful of consultants, we're busy and growing, with a healthy pipeline of new business wins, customer growth and innovation grants. We have nine software engineers all with varying levels of experience and specialisms. One key thing we have in common is a desire to work with a high degree of independence to rapidly develop solutions within our software framework
We're an equal opportunity employer. We'll do our best to make you feel listened to, valued and understood within our hiring process and organisation. https://www.sennen.tech/
Location: you choose - fully remote, hybrid, or from a shared office space near you.
We get together quarterly, usually in Bristol, fully expensed, and we'll need you to attend in person with reasonable notice. Remote and hybrid working has long been part of our culture.
Even if your CV isn't ready, please talk with Vittoria at techfolk to find out more:
0117 318 2447 | [email protected]
Please note: we can only consider applicants that have an established right to work in the UK
RECRUITERS: Sennen has selected techfolk as its recruitment partner for this position and cold calling or speculative applications are not welcomed.